Enterprise Voice Services
Enterprise customers embracing IP–based unified communication systems are also looking for cost–effective solutions leveraging VoIP technology, service delivery platforms, and service–oriented architectures (SOAs). For enterprise customers, as well as solution suppliers for these markets, RadiSys offers entry–level Convedia media servers for small business VoIP systems, with the scalability to meet Fortune 500 deployment requirements.
The migration toward IP-centric architectures is a major, long-term trend in the delivery of communication services for enterprise customers. This migration is driven by a number of factors, key among them being greater flexibility in developing and deploying services, reduced capex and opex, and improved ability to accommodate organizational trends such as mobile workers and telecommuters.
RadiSys Convedia media servers deliver a key component in the IP communications architecture. They deliver reusable audio and video media processing capabilities as building blocks that can be packaged together to support a large variety of enterprise communication services and capabilities.
RadiSys is the leading supplier of IP media server products and technologies. RadiSys Convedia media servers have been selected and deployed around the globe and integrated into a growing variety of enterprise VoIP communication systems, including VoIP conferencing solutions, IP PBX systems, and Service Delivery Platforms (SDPs). RadiSys offers a complete product portfolio of IP media processing products and technology, from entry-level software-based media server products to the largest carrier-class hardware media server products, all delivering operational and economic benefits for enterprise customers and their communication solution vendors.
More Information on Enterprise Voice Services
- White Paper - IP Media Servers for Enterprise Communications
This white paper provides an overview of the role of IP Media Servers in enterprise communication systems, with a focus on issues that are important to Fortune 1000 CIOs, CTOs and IT managers, as well as to vendors that are designing next-generation voice and video solutions for the enterprise market.
- IP Media Servers In Service Delivery Platforms
Service Delivery Platforms (SDPs) are a new category of telecommunications infrastructure that enables rapid development and deployment of new converged multimedia services, from basic telephony services to complex audio- and videoconferencing.
- Announcement Server
Communicating information to your subscribers is one of the most fundamental requirements of any network-based service. RadiSys Convedia Media Servers support over 30 different languages to support feature-rich announcement server applications.
- Audio Conferencing Services
Making sound business decisions is often a collaborative effort among a group of people. In situations where a face-to-face group meeting is uneconomical or just too difficult, audio conferencing services allow the team to share ideas and solutions through a voice conversation from wherever they happen to be.
- IP Contact Center
Next generation VoIP contact center solutions overcome the complexity of CTI technology by supporting all media types over a common IP infrastructure. RadiSys Convedia media servers support audio, fax, and video media processing for cost-efficient IP contact center solutions.
- IVR/VRU
Interactive Voice Response (IVR) / Voice Response Unit (VRU) capabilities are inherent in many enhanced service applications. RadiSys Convedia media servers offer feature-rich IVR/VRU media processing as a shared resource available to multiple applications in a VoIP or IMS architecture.
- Messaging
Messaging is a fundamental requirement in modern-day communications. RadiSys Convedia Media Servers deliver extensive audio, fax, and video media processing capabilities inherent in next-generation unified communication solutions.
- Speech Enabled
Speech enabled solutions allow users to control applications or access information using speech. RadiSys Convedia Media Servers support automatic speech recognition (ASR) and text-to-speech (TTS) capabilities for scalable network-based speech processing applications.
- Transcoding
Transcoding is a fundamental capability of RadiSys Convedia Media Server family utilized in a variety of VoIP services including multi-codec conferencing applications, as well as for streaming announcements encoded in one codec to endpoints using another codec.
- Fax Handling
Fax communications continues to be an important media used in business communications. In particular, many legal transactions and processes continue to have strong dependencies on reliable fax communications. Fax technology was originally designed for transmission across dedicated circuits in legacy PSTN networks. While the movement towards VoIP technology introduces many cost and operational benefits for voice and video media, the periodic packet loss experienced in some IP networks can sometimes be problematic with fax transmissions.
