Enterprises are increasingly utilizing cloud-based unified communication services (UC as a Service), interactive chat-based channels, and self-service virtual assistants, providing improved economics with increased flexibility. Communication Service Providers (CSPs), Managed Service Providers (MSPs), System Integrators (SIs), Telecom Equipment Manufacturers (TEMs), and Communication Platform as a Service (CPaaS) providers need to respond by providing their customers with service delivery architectures designed explicitly for the multi-tenant multi-service cloud. More than ever, Telecom Equipment Manufacturers (TEMs), Independent Software Vendors (ISVs), and service providers now require customization and open, standards-based APIs and SDKs to deliver virtualized communication and digital engagement solutions.
The Radisys Engage brand includes a range of communication and digital engagement applications and platforms which reimagine the future of communication and digital engagement and offer endless possibilities to provide high-margin digital solutions to businesses and consumers.
With more than 70% market share, Radisys is a leader in media processing. Our industry-leading Media Server platform is deployed in more than 150 global fixed and mobile networks – touching over 1.5B subscribers. The overall portfolio includes Engage Media Server and applications such as Engage Video Assistant and Engage@Work. Each of these products enables a range of exciting solution offerings in UC and collaboration, audio and video conferencing, conversational AI, self-service automation, augmented reality, computer vision, speech analysis, multi-access edge applications, VoLTE, ViLTE, and VoNR, transcoding, and more.